Our Quality and Service Standards
Our primary goal is to ensure you are 100% satisfied with the quality of our service.
Editorial Quality
All assignments are edited by specialist editors whose academic credentials and experience match the academic discipline relevant to your submission. All papers are screened by a quality control editor prior to being returned to you. We continuously monitor and measure feedback relating to the quality of our editors.
Confidentiality
We recognise that every editing assignment we receive is the result of considerable effort, time and intellectual input. We take great care with the handling of confidentiality relating to personal information and documentation.
Read our Confidentiality Agreement
Editorial Certificate
We provide a KnE Author Services Certificate of Language Editing as part of our Quality Guarantee that you can submit to your target journal along with your submission. You can download your own certificate at anytime via our online management system.
View a sample certificate
Timeliness
We guarantee that your paper will be returned to you on the due date during our office hours. If we are late, we will refund you the full fee. We also guarantee that we will contact you on or before the due date if there are any delays.
Privacy
We are committed to ensuring your personal privacy is protected at all times, together with the confidentiality of documents and information that you share with us.
Read our Privacy Policy
Complaints Process
Complaints are acknowledged within 1 hour if you are contacting us during business hours. They will be tracked and resolved promptly. If you are not 100% satisfied with the quality of our editing or your paper is rejected on the grounds of language editing, we will re-edit your paper free of charge.